Shipping and Returns
Maintaining an awesome relationship is our number one goal. To date we have never rejected a request to return an item or swap an item for another. Because of this incredible commitment to our customers, unscrupulous people have taken the leniency and abused our desire to make our customers smile. We have been made the victim of fraud, misrepresentation, and theft. This has severely hurt our business as we do not have the pockets of Walmart, Target, and other massive corporations... we are a local, family-run business. Unfortunately, our once simple process for returns, refunds, and warranty, (the honor system) has become systematized. This is to protect the company, and ultimately allows us to continue to serve the vast majority of our fans.
1. IF YOU REQUIRE A RETURN, REFUND, OR WARRANTY CLAIM, PLEASE START BY WRITING US HERE: email@example.com.
2. We will send you a secret link. That link will allow you to upload photos, an explanation, and anything else necessary to resolve whatever issue you may have.
3. We will communicate with you through the "secret link" portal which allows us to send return labels, refunds, swaps, etc.
Please, don't take advantage of small businesses. Small business is the backbone of our country.
Thank you for your purchase, your trust, and your honesty... now, our attorney wants us to include formal language below :)
Because our products are made to order we do not offer returns and all sales are final. If your product is damaged or has any issues, we will do a return. We require you to first send us a picture showing the damage and upon inspection we will tell you whether it fits our criteria for return. If approved we will ask you to send the product back to us. Once received we will send you a brand new product at no cost to you.
REFUNDS (IF APPLICABLE)
Because of our production process, we currently do not offer refunds. Only under circumstances where we made a mistake will we consider making a refund. This will be reviewed on a case by case basis. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If a refund is approved, you will be issued a full refund minus shipping costs and a 20% restocking fee.
To return your product, you should mail your product to:
Please include in the return box your order number and the reason for the return so that the return can be properly applied to your account.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Please use a trackable shipping service and purchase shipping insurance. We can't guarantee that we will receive your returned item.